Last Updated: 22 June 2026
Activ Health (S) Pte Ltd is committed to protecting your privacy and safeguarding your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our products, register for our events or webinars, subscribe to our communications, or otherwise interact with us.
By using our website or providing your personal data to us, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.
1. Collection of Personal Data
We may collect personal information that you voluntarily provide to us when you:
- Purchase products or services
- Register for webinars, seminars, conferences, or events
- Subscribe to newsletters or marketing communications
- Submit enquiries through our website
- Download educational materials or resources
- Participate in surveys, contests, or promotional activities
- Contact us through email, phone, social media, or other communication channels
The personal data collected may include:
- Name
- Email address
- Contact number
- Mailing address
- Company or organisation name
- Job title or professional designation
- Medical specialty or professional field (where applicable)
- Payment and transaction information
- Any other information you voluntarily provide
2. Use of Personal Data
Activ Health may collect, use, and disclose your personal data for purposes including but not limited to:
- Processing orders, payments, and deliveries
- Managing customer accounts and enquiries
- Registering and administering webinars, events, and educational programmes
- Providing customer support and after-sales service
- Sending event confirmations, reminders, and follow-up materials
- Delivering newsletters, product updates, and marketing communications
- Improving our products, services, website, and customer experience
- Conducting market research, analytics, and business planning
- Complying with legal and regulatory requirements
3. Consent to Receive Marketing Communications
Where you have provided your consent, Activ Health may contact you via email, telephone, SMS, WhatsApp, social media, or other communication channels regarding:
- Educational events and webinars
- Product launches and updates
- Promotional offers and campaigns
- Healthcare and wellness-related content
- Company news and announcements
You may withdraw your consent to receive marketing communications at any time by:
- Clicking the unsubscribe link in our emails;
- Contacting us at the email address provided below; or
- Following any opt-out instructions provided in our communications.
Withdrawal of marketing consent will not affect our ability to contact you regarding existing orders, registrations, customer service matters, or other essential administrative communications.
4. Disclosure of Personal Data
Activ Health does not sell, rent, or trade personal information to third parties.
We may disclose your personal data to:
- Service providers who assist us with website operations, payment processing, event management, marketing, logistics, and customer support;
- Professional advisors, auditors, or consultants;
- Regulatory authorities, government agencies, courts, or law enforcement bodies where required by law; and
- Other parties where you have provided consent.
All third parties engaged by Activ Health are expected to maintain appropriate safeguards to protect your personal data.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.
While we strive to protect your personal information, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, Activ Health cannot guarantee absolute security of information transmitted through the internet.
6. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality and performance;
- Understand user preferences and browsing behaviour;
- Measure website traffic and engagement;
- Support marketing and advertising activities.
Users may disable cookies through their browser settings, although certain features of the website may not function properly as a result.
7. Third-Party Websites
Our website may contain links to external websites operated by third parties. Activ Health is not responsible for the privacy practices, content, or security of such websites.
We encourage users to review the privacy policies of any third-party websites they visit.
8. Feedback and User Submissions
Any feedback, suggestions, ideas, comments, or other information submitted to Activ Health, excluding personal data, may be used by us without restriction for the purposes of improving our products, services, educational initiatives, and business operations.
9. Access, Correction and Withdrawal of Consent
You may request:
- Access to your personal data;
- Correction of inaccurate or incomplete personal data; or
- Withdrawal of consent for the collection, use, or disclosure of your personal data,
by contacting us using the details provided below.
Activ Health will respond to such requests within a reasonable timeframe and in accordance with applicable laws and regulations.
10. Retention of Personal Data
We will retain personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements.
When personal data is no longer required, it will be securely deleted, anonymised, or otherwise disposed of in accordance with our data retention practices.
11. Changes to This Privacy Policy
Activ Health reserves the right to amend or update this Privacy Policy at any time.
Any changes will be posted on this page, and the updated version will take effect upon publication. Continued use of our website or services constitutes acceptance of any revised Privacy Policy.
12. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal data, please contact us:
Activ Health Pte Ltd
Email: [email protected]
Website: www.activhealth.sg
We will make reasonable efforts to respond to your enquiry as promptly as possible.